Skip to content

Travel Information

Check in and Boarding

Departure AirportRecommended check-in timeCheck-in / baggage drop-off deadlineBoarding gate deadline
Montreal-Pierre-Elliot-Trudeau International Airport, Quebec City-Jean Lesage International Airport, St. John’s International Airport, Greater Moncton Romeo LeBlanc International Airport120 Minutes45 Minutes20 Minutes
All other airports90 Minutes30 Minutes20 Minutes

Pre-Boarding

PAL Airlines pre-boarding provides any unaccompanied minors, passengers with small children, or any passengers in need of assistance the opportunity to board the aircraft at their own pace. This also allows them to get settled in their seats and their baggage stowed prior to PAL Airlines general boarding.

Should you require assistance our friendly customer service agents will be more than happy to assist you, please just identify yourself to the agent at the PAL Airlines counter during check in.

Travel documents

PAL Airlines passengers who are 18 and older are required to present one valid piece of identification prior to boarding. Valid ID’s must be Government Issued and include a photo, the passenger’s name, date of birth and gender. For those passengers without photo ID, two (2) pieces of valid government issued non-photo ID may be presented provided one ID shows name, date of birth and gender.

Passengers under the age of 18 are not required to have ID, but it’s always a good idea when travelling.

Please note a valid ID is considered one that has not expired.

For more information, please visit:

http://www.passengerprotect.gc.ca/identity.html.