Travel Information
Check in and Boarding
| Departure Airport | Recommended check-in time | Check-in / baggage drop-off deadline | Boarding gate deadline |
|---|---|---|---|
| Montreal-Pierre-Elliot-Trudeau International Airport, Quebec City-Jean Lesage International Airport, St. John’s International Airport, Greater Moncton Romeo LeBlanc International Airport | 120 Minutes | 45 Minutes | 20 Minutes |
| All other airports | 90 Minutes | 30 Minutes | 20 Minutes |
To ensure passengers have plenty of time to check-in, drop off baggage and pass-through security, we recommend arriving at the airport early and checking in 120 – 90 minutes before your flight’s departure.
Passengers must have checked in, obtained their boarding pass, and checked all baggage at the baggage drop-off counter 45 – 30 minutes before their flight.
All passengers must be available for boarding at the gate 20 minutes before departure.
If any passenger fails to meet either the check-in/baggage drop-off deadline or the boarding gate deadline specified in the above chart, PAL Airlines may reassign any pre-reserved seat and/or cancel the reservation of the passenger. PAL Airlines may not be able to transport the passenger’s baggage.
Boarding
PAL Airlines pre-boarding provides any unaccompanied minors, passengers with small children, or any passengers in need of assistance the opportunity to board the aircraft at their own pace. This also allows them to get settled in their seats and their baggage stowed prior to PAL Airlines general boarding.
Should you require assistance our friendly customer service agents will be more than happy to assist you, please just identify yourself to the agent at the PAL Airlines counter during check in.
Travel documents
PAL Airlines passengers who are 18 and older are required to present one valid piece of identification prior to boarding. Valid ID’s must be Government Issued and include a photo, the passenger’s name, date of birth and gender. For those passengers without photo ID, two (2) pieces of valid government issued non-photo ID may be presented provided one ID shows name, date of birth and gender.
Passengers under the age of 18 are not required to have ID, but it’s always a good idea when traveling.
Please note a valid ID is considered one that has not expired.
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