Baggage
Carry On Baggage
| BAGGAGE ALLOWANCE | MAX SIZE (L x W x H) |
|---|---|
| 1 per passenger | 21” x 9” x 15” |
PAL Airlines allows each passenger one piece of carry-on luggage, provided it does not exceed the maximum size of 21” x 9” x 15”. PAL Airlines passengers are also welcome to bring on a small purse, personal bag, or diaper bag in addition to your one piece of larger carry-on (maximum size of 16” x 6” x 13”).
Please ensure you place your ID, any medication you might have, your keys and wallet, and any jewelry or valuables in your carry-on luggage.
Personal Items
There are certain things that you can and cannot take on a PAL Airlines flight. Here are the rules to help you figure out what’s allowed and what you should leave at home.
Things you can take on PAL Airlines in your carry-on baggage.
- Liquids, gels, or aerosols in containers 100 ml / 90 g (3.4 oz) or less.
- Containers MUST be contained in a clear, closed, and reusable plastic bag, at a size of one litre (one quart) or smaller.
- Only one plastic bag is allowed per passenger.
Things you cannot take on PAL Airlines in your carry-on baggage.
- Liquids, gels, or aerosols in containers larger than 100 ml / 90 g (3.4 oz).
- Containers of any size, if they are in unsealed, open, or opaque plastic bags of any size.
The following items are exempt from the previous PAL Airlines restrictions, meaning a plastic bag is not required, but they must be declared to security screeners and may require additional screening.
- Baby formula, baby food, and milk (for passengers travelling with children two (2) years of age and under).
- Prescription and essential non-prescription medicines. We suggest carrying all medications on you or in your carry-on baggage.
Checked baggage containing items that are prohibited onboard planes may be opened by authorized security screeners for further inspection.
For more information, please visit www.tc.gc.ca or www.catsa-acsta.gc.ca
If you are connecting to an Air Borealis Twin Otter flight, please see below for carry on baggage allowance.
Air Borealis does not allow for carry on baggage due to aircraft limitations and restrictions. We will accept personal items and offer a sky check service as outlined below.
Air Borealis will permit one (1) free personal item. This item must be safely secured to the passenger during flight. This personal item may include, but is not limited to:
- A purse (maximum dimension of 16” x 6” x 13”), medication bag, and small personal containers carrying life sustaining items such as CPAP.
Checked Baggage
Each PAL Airlines passenger is permitted checked baggage that is in accordance with their booked fare class. Checked bags must not exceed a combined total weight of 50 pounds, and their maximum size must not exceed 62 linear inches. Where a bag exceeds the maximum requirements it can still travel as Excess Baggage (please see rules of carriage for Excess Baggage).
| BASIC | STANDARD | FLEXIBLE | FREEDOM | |
|---|---|---|---|---|
| 1st Bag | $40 – $46 | $20 – $23 | $0 | $0 |
| 2nd Bag | $80- $92 | $40 – $46 | $40 – $46 | $0 |
| 3rd Bag | $100 – $115 | $100 – $115 | $100 – $115 | $100- $115 |
To pay for baggage, passengers have multiple options:
- Pay by credit card at the time of booking
- Call 1.800.563.2800 prior to departure and pay by credit card
- Use My Flights available at palairlines.ca in advance of travel and pay by credit card
- Pay during the online check-in process 24 hours prior to departure using a credit card
- Pay at the airport check-in counter using debit or credit card only
PAL Airlines passengers are reminded that Transport Canada regulations require that each piece of luggage has a name tag.
Excess Baggage
Rules for Excess Bags
For each baggage which exceeds the normal allotment, a charge will be applied. Additional bags are tagged as “excess” and will travel based on available space. We will make every effort to ensure all baggage travels with the passenger, however, if space is not available, excess bags will be moved on the next available flight. When bags are shipped on the next available flight, passengers can pick them up at the airport or make alternate arrangements with the departure station to have them delivered.
Excess Bag Fees Are Outlined As Follows:
$100.00 – $115.00.
For Air Borealis Twin Otter flights, please click here.
Special Items
When traveling with non-traditional or special items there are things you need to know. The following will provide some direction for passengers to make the experience easier.
Sporting Equipment
Most sporting equipment is included in your baggage allowance unless the equipment exceeds the 50 lb maximum. Where equipment exceeds the 50 lb maximum it will be boarded as excess baggage. A Limited Release Tag is required for all sporting equipment flying with us. Limited Release Tags are available at the check in counter prior to departure.
| ITEM | COST | INSTRUCTIONS |
|---|---|---|
| Hockey Bag | Standard baggage fees apply |
|
| Ski Equipment | Standard baggage fees apply |
|
| Golf Bag | Standard baggage fees apply |
|
| Fishing Equipment | Standard baggage fees apply |
|
| Bicycles | $100.00-$115.00 |
|
| Musical Instruments | Standard baggage fees apply |
|
| Other large sports equipment (i.e., kayak, canoe, surfboard) |
|
Transportation of Musical Instruments
PAL Airlines will allow musical instruments to be carried onboard providing they meet the carry-on size and weight requirements.
Instruments may also be sky checked and/or accepted as checked baggage as long as they are properly packed in a hard sided case and meet the size requirements. PAL Airlines will accept instruments as sky check and/or checked baggage if they are not packaged properly (i.e. a soft sided case) provided the passenger agrees to sign an Limited Release Tag (LRT) that releases PAL for any liabilities. The instrument must meet the size requirement for checked baggage.
Guitars and string instruments may be sky checked. It is suggested that string instruments have their strings loosened to prevent damage caused by changes in temperature and/or pressure. Applicable baggage fees will apply for instruments accepted as checked baggage.
Traveling with musical instruments of high value:
If passengers are traveling with musical instruments with a value greater than $2,100, the instrument is required to be shipped through PAL Airlines Cargo where a declared value of the instrument can be established.
If musical instruments are lost or damaged during travel, as a result of PAL Airlines mishandling, the maximum liability passengers are entitled to is $2,100. Please refer to the Canadian Transport Agency regulations for details about compensation: https://rppa-appr.ca/eng
For more information on transportation of musical instruments, please visit:
General Conditions and Tariffs
Firearms
As per Transport Canada Regulations, rifles and shotguns will be accepted on PAL Airlines as checked baggage only and are applicable to baggage fees.
Firearms are acceptable as checked baggage, subject to the following guidelines:
- The firearm must be unloaded, and must have a secure locking device on the mechanism of the weapon (i.e. the safety lock must be engaged).
- All checked baggage containing firearms must be affixed with a “Firearm” tag and a “Priority” tag. This assures the passenger that the bag will ride.
- A maximum of 5 kgs or 10 lbs of ammunition per passenger will be accepted.
- Ammunition must be securely packaged in a strong outside container of wood, metal, or fiberboard OR in the original inner carton and securely packed inside checked baggage to prevent shifting or accidental functioning.
- The ammunition must be kept separately from the firearm case.
- A “Priority” tag and an Ammunition sticker must be applied to the container or suitcase carrying the ammunition.
- Both hard-sided and soft-sided firearm cases are accepted, providing the case concealing the firearm is locked and all the above policies are followed.
- PAL Airlines passengers are required to complete a Firearms Declaration Form once these rules are complied with.
Lost or Damaged Baggage
If your bag does not arrive on your flight, please complete the Lost & Damaged bag form. Our team will track your bag, and once found, will arrange for delivery. Excess baggage will be held for pick up.
If you have expenses because of a baggage delay, passengers are eligible to receive compensation for reasonable and necessary out-of-pocket expenses. Any expenses will be evaluated on an individual basis by our Compensation Team.
For bags that have not been found within 21 days, please refer to the Canadian Transport Agency regulations for details about compensation: https://rppa-appr.ca/eng
For damaged bags, please complete all required fields in the Lost and Damaged bag form and our team will review your claim.
A passenger must file a claim for expenses with the airline. For damaged baggage, the claim must be submitted within 7 days after the passenger receives the baggage. For potentially lost baggage, the claim must be submitted within 21 days after it was supposed to arrive.
For more information on lost or damaged baggage compensation, please refer to the Canadian Transport Agency regulations for details about compensation: https://rppa-appr.ca/eng